Revolutionising the Industry: AMH’s Digital Customer-First Transformation on Digital Matters Podcast

Our Digital Matters podcast offers monthly discussions with leading digital innovators, thought leaders and industry disruptors who, like us, think differently when it comes to digital.

Hosted by: Partner, Andy Ross and Partner, Noel Ady.

In this episode of Digital Matters gravity9 partners Andy Ross and Noel Ady speak with Chief Technology officer at AMH, Philip Irby. Philip is a seasoned, hands-on entrepreneurial software and systems executive with a 20-year record of success designing, building and completing innovative business & technology solutions with an acute focus on user experience. Philip discusses his role at AMH and the digital transformation programme they are part way through in creating a truly customer first business. In this podcast we discuss;

• How to break the industry – turning the residential lettings industry into a digital customer service business
• Why the customer comes first and how to champion the customer experience
• The importance of getting the foundations right, and why stripping back to the core components  before starting the new build – utilising domain driven design, event based architecture, true microservices
• Why having a team who believe in the vision and a  digital partner who you can trust and tell the truth so is crucial
• Designing a platform for the business you want to be rather than what you currently are
• And most importantly, “Don’t pave the cow path” – you’ll have to listen.

Read the AMH and gravity9 article in Technology magazine HERE.

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