Major Property Rental Organization – Scheduling

gravity9 consulted with schedulers, understanding their pain points before creating low and high-fidelity concepts and workflows to show a better way of working. Development took place based on these plans, and the finished scheduling tool successfully provided real-time information and tools to prioritize maintenance work orders, task technicians to these orders, and manage their routes effectively.

The tool has reduced technician inefficiency, improved the scheduler’s toolkit, and improved the customer experience, allowing homeowners’ issues to be resolved in a more prioritized way.