Pharmaceutical Distribution

With operations on such a large scale, access to real-time data is mission critical. However, the company’s data landscape was highly fragmented. Key operational data was spread across multiple platforms, including Warehouse Management Systems, Enterprise Resource Planning tools, and EPCIS platforms. Each system served its purpose, but they didn’t communicate well with each other.

As a result, retrieving key insights such as where a product was last shipped, what lot numbers were affected by a delay, or how much of an order was fulfilled required hours of manual effort and technical know-how. Non-technical teams like customer service and logistics coordinators were particularly affected, unable to access the data they needed without relying on technical colleagues.

With a clear need: they wanted to empower their people with fast, intuitive access to critical supply chain data, without requiring deep technical expertise r custom queries. The solution needed to be intelligent, accurate, scalable—and delivered quickly.