Customer 360 Platform Solutions | Unified Customer View with gravity9

At gravity9, we design and deliver custom Customer 360 platform solutions that bring together your data, systems and teams around a single, trusted view of every customer. In a world where personalisation, speed and consistency matter more than ever, a unified customer view isn’t a luxury — it’s a competitive advantage.

Whether you’re in retail, financial services, healthcare or the public sector, our platforms are built to scale, adapt and drive value across every interaction.

What is a Customer 360 Platform?

A Customer 360 platform consolidates data from multiple sources — CRM, billing, service logs, web analytics, marketing tools and more — into a centralised, real-time profile for each customer.

This unified view enables your teams to:

• Understand behaviours and preferences across channels
• Personalise experiences with confidence
• Improve service response times and accuracy
• Make data-driven decisions with a complete customer context
• Enable AI and automation with consistent, clean data

At gravity9, we don’t believe in one-size-fits-all. We architect Customer 360 solutions tailored to your data sources, infrastructure and business goals.

gravity9’s Approach to Building a Customer 360 Platform

Our cross-functional teams combine technical expertise with deep domain knowledge to create flexible, scalable and secure customer data platforms.

Event-Driven Integration

We design systems using event-driven architecture, ensuring real-time updates as customer interactions happen.

Data Unification & Governance

We consolidate structured and unstructured data, apply matching rules, and embed data quality controls — so your Customer 360 platform is always trusted and usable.

API-Led Connectivity

We build integrations that connect seamlessly with existing CRMs, CDPs, ERPs and marketing tools — enabling full ecosystem alignment.

Role-Based Access & Compliance

Your data is protected with robust access controls, audit logs and governance tools to support GDPR and other data privacy standards.

Scalable, Cloud-Native Platforms

Built on AWS, Azure or GCP, our Customer 360 platforms scale dynamically with your growth and usage patterns.

Real-World Results

We’ve helped enterprise and mid-sized clients achieve:

• 30% faster support resolution times with unified service records
• Personalised campaigns driving 3x higher engagement
• Data consolidation from 15+ systems into a single, searchable profile
• Improved regulatory reporting with auditable, accurate customer histories

Every project is tailored — no unnecessary features, no bloated licensing, just focused value delivery.

Why Choose gravity9?

At gravity9, we bring together modern architecture, agile delivery and human-centred thinking to ensure your Customer 360 platform delivers long-term strategic value.

✅ Deep expertise in data architecture and microservices

✅ Proven experience across industries and platforms

✅ End-to-end delivery: strategy, build, integration and optimisation

✅ Agile collaboration with your internal teams for fast impact

Turn Fragmented Data into Meaningful Insight

Ready to create a single source of truth for your customers?

Speak to gravity9 today and explore how a bespoke Customer 360 platform can drive deeper insights, stronger engagement and smarter decision-making across your business.