NHS Foundation Trust

Our client, one of the UK’s largest and most respected NHS Foundation Trusts, has partnered with gravity9 over 3.5 years to build TAP, its Technology Adoption Platform. In the most recent phase, a small team faced mounting pressure across product, development, and QA, particularly around CI triage, where every failed build meant someone manually scanning logs, reproducing failures, checking Jira for duplicates, and writing tickets by hand. Rather than treating AI as a productivity add-on for individual developers, gravity9 embedded AI tooling directly into the delivery pipeline itself, connecting Claude and Claude Code to Jira, Azure DevOps, and Playwright via MCP integrations so AI could act as a full participant from a failing build through to a resolved, tracked issue.

The most mature result was a self-triggering triage workflow, invoked with a single command, that automatically finds the latest build, parses logs for failed and flaky tests, checks Jira for duplicates, runs parallel AI subagents to investigate each failure, and writes up confirmed bugs as tickets, all without manual intervention. Combined with AI-driven code review and accelerated requirements refinement, the approach is estimated to save around 10 minutes of manual effort per failing test, multiplied across every test investigated in parallel. The client praised gravity9 as “a development partner who goes beyond a transactional relationship,” citing the team’s curiosity, diligence, and ease of collaboration.