Digital Matters Podcast: Digitising high touch, high value financial services

In Short : We speak with Matt Harvey, Head of Cross Product Sales and Development at NatWest Markets to discuss how to digitise high-though, high-value customer services and how to get the market on board.

Joe Bloggs

Managing Director

In this episode of Digital Matters gravity9 partners Andy Ross and Noel Ady speak with Matt Harvey, Head of Cross Product Sales and Development at NatWest Markets. Matt has worked in financial markets, trading and tech for the last 20 years and now leads electronification at NatWest Markets. In this episode we discuss;

– Digitising high touch, high value human services without electronifying it out of existence.
– Developing the supplier, customer relationship into a partnership.
– How the financial market is commoditising development.
– Making technology natural to the process and not forcing it on the market.
– Structuring information through suitable technology solutions.
– Client acceptance of solutions and how to facilitate this.

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